Refund policy

Refund Policy

Refunds are issued only for approved cases involving a damaged, defective, or incorrect item, where an exchange is not possible (for example, if the item is out of stock).

Any issue must be reported within 3 days of receiving the parcel. Requests raised after this period will not be eligible for a refund or exchange.

Once approved, refunds will be processed to the original payment method within 7–10 business days.

For COD orders, applicable refunds will be processed via **bank transfer or UPI**. You will need to provide the required bank/UPI details to receive the refund.

The ₹49 convenience fee is non-refundable, except when the order is cancelled due to an error on our end.

Returns
Returns are accepted only after delivery, and only for:
Damaged or defective items
Wrong item received (different from what was ordered)
You must provide proof (unboxing video and/or clear photos of the issue) within [insert window, e.g., 48 hours] of delivery
Contact us via Instagram or at support.siari@gmail.comwith your order number and proof to start a return.

Size issues
No returns are accepted for size issues.
If your size doesn't fit, we offer an exchange only.

What's not eligible:
Change of mind after the order is placed
Items without proof of damage/defect
Items returned without prior contact/approval
Products that have been worn, washed, or altered (except to identify a defect)
Return/exchange process
Contact us within the stated window with your order number and proof
We'll confirm eligibility and share the return/exchange process
Once the item is received and inspected, we'll process your exchange or refund